Privacy Policy

Two groups of people

• Account holders: business owners and their team who sign in to the dashboard. For your account information, Ridasoft is responsible for your data.
• Customers of a business: people who visit a business's site, book, or chat with its assistant. The business that runs the site decides what to ask for and how to use it; Storesite handles the information for that business. If you booked through a site, the business is the right place to ask about your data.

What we collect

From account holders: your name (optional), email address and password (stored only as a one-way hash), the business details, services, team, hours and photos you enter, and your sign-in session.

From customers booking through a site: name, email address, phone number (optional), answers to the booking questions, any notes, and the time and service booked. We also send the confirmation, reminder and cancellation emails for the booking.

From people using the assistant: the messages you type. We do not save chat messages on our servers; we only add one to a daily count of chats. Your messages are sent to the AI service described below to produce a reply, and your recent chat stays in your browser's session storage until you close the tab. If you book through the chat, the booking details are saved like any booking.

From everyone visiting: a daily count of page views for the site owner's statistics. We do not store IP addresses, user agents or visitor ids for this, and we skip visits that send Do Not Track or Global Privacy Control. Our hosting provider also sees ordinary technical data such as IP addresses to deliver and protect the service.

Cookies and similar storage

• A sign-in cookie for account holders, needed to keep you signed in.
• A short-lived preview cookie when an owner previews an unpublished site.
• Your browser's local storage remembers the colour theme you pick on this site, and session storage holds your recent chat until you close the tab.

We do not use advertising or tracking cookies. Our pages also load Cloudflare Web Analytics, which Cloudflare describes as not using cookies or tracking individuals across sites.

Why we use it

• to run the service: show sites, take and manage bookings, send the related emails and answer questions in chat;
• to keep Storesite secure and prevent abuse;
• to give owners simple statistics;
• to answer you when you contact us and to meet legal duties.

We do not sell personal information, and we do not use customers' booking details for our own marketing.

Who else handles it

We use Cloudflare to host the sites and dashboard, store data and photos, send email, look up whether an email address can receive mail, and run the AI model behind the assistant. Cloudflare handles data on our behalf under its own terms and privacy commitments, on servers that may be in other countries. We share information with others only if the law requires it, to protect people or the service, or with the owner of the business the booking is for.

How long we keep it

Account details are kept while your account exists. For a customer's booking, the business chooses how long the name, email address, phone number, notes and booking-question answers are kept after the appointment: 6 months, 1 year, 2 years (the default), 5 years, or until the business deletes them. When that time has passed, those details are erased automatically and only the date, service and team member remain, which the business uses for its counts. The business can also erase one customer's details at any time. A site's photos and remaining booking records are kept until the owner deletes the site, which removes them along with queued emails. Email text is cleared once the message is sent. Daily statistics are kept for up to 400 days.

Your choices

You can ask to see, correct or delete personal information we hold about you, or to object to how it is used, depending on the laws that apply to you. If you booked through a business, ask the business first, since it controls that information and can erase your details from its dashboard straight away. You can also contact us and we will help or pass your request to the business. Account holders can delete their sites in the dashboard.

Children

Storesite is a business tool and is not directed at children. Account holders must be 18 or older. We do not knowingly collect personal information from children under 13; if you think we have, contact us and we will delete it.

Security

Passwords are hashed, connections use HTTPS, booking links use secret tokens, and access to sites is limited to their owners and team. No system is perfectly secure, so please use a strong, unique password.

Changes

We may update this policy; the "Last updated" date above shows the latest version, and we will tell account holders about significant changes.

Contact

Questions or requests: info@ridasoftsolutions.com or www.ridasoftsolutions.com.